If you find yourself in a position where you need to make a claim, we want the process to be as stress free as possible. We've put together some information for you, so you can understand our claims process and are aware of the steps you need to take.
Keeping your loved ones aware of your policy can save them time and stress if the worst happens to you. Why not forward your policy confirmation email to them or ensure your policy documents are kept somewhere they can easily get to.
"Throughout the whole process, the customer is at the centre of everything we do and each claim is treated with empathy and understanding."
Gill, Claims Manager.
Making a claim is very straightforward, simply call us on 0330 123 3747. One of our specially trained claims experts will guide your through the process. Because each claim is different, they are investigated individually so you can relax knowing your claim is being given our full attention.
Once you have spoken to one of the team, they will send you out a claim form to complete.
If we are made aware that a policy holder has passed away, we will try to get in touch with the loved ones of the policy holder to make a claim.
We aim to get claims paid as quickly as possible; it generally takes one month or less**, depending on the complexity of the claim and how long it takes for documents to be sent across.
We are notified of a claim
We issue the claim form
We receive the completed claim form and any additional documents
We review the claim and decide if it is payable
Claim is paid
Did you know...97.3% of life insurance claims were paid out in 2021, helping people to protect their loved ones financially.*
Your claims expert will inform you of what information you need to provide based on your situation.
Initially they will need:
Other documents you may be asked to provide:
Proof of Identification
Policy Schedule
Medical evidence of illness
Proof of your entitlement to the claim proceeds
Birth, marriage or death certificate
Proof of bank details
